Job Title: Account Handler - Renewals

Location: Hove, BN3, UK

Remuneration: Salary: Up to £32,000

Type of role: Full-time, Permanent. Mon-Fri 9-5 - 35 hrs a week

​​​​​​​About Quality Care Group:

At Quality Care Group, we’re more than just an insurance brokerage; we’re a cornerstone in the care sector, providing bespoke insurance and business solutions across the UK. With our roots firmly planted in Hove, we’ve grown to become the UK's largest independent insurance broker for the care sector, while also catering to a broad array of commercial insurance needs. Our success is built on understanding our clients' unique needs, fostering strong relationships, and delivering exceptional customer service. As finalists in the National Insurance Awards for 'Commercial Lines Specialist Broker of the Year,' our commitment to excellence remains unwavering.

About the Account Handler role:

Join Our Team: We are seeking a passionate and skilled Account Handler to join our dynamic Commercial Insurance team. This role is perfect for someone who thrives in building client relationships, is captivated by the intricacies of insurance, and is driven by the desire to make a real impact in the commercial sector. Based in the vibrant town of Hove, you’ll play a key role in connecting clients with their ideal insurance solutions, facilitating business prosperity, and contributing to our culture of care and excellence.

Responsibilities of the Account Handler role:

• Manage and nurture a portfolio of commercial insurance clients, delivering unparalleled service and expertise.
• Forge deep connections with clients, offering tailor-made insurance solutions.
• Ensure compliance with FCA regulations, embracing them as a part of professional integrity.
• Identify cross-selling and up-selling opportunities to better meet client needs.
• Collaborate with sales colleagues to drive business growth and achieve collective goals.
• Provide authoritative advice on insurance-related queries, maintaining a proactive and knowledgeable stance.
• Document client interactions thoroughly for effective management.
• Stay updated on insurance products, market trends, and regulatory requirements.
• Lead policy renewals with a target of > 90% retention.

Required Skills and Experience for this Account Handler post:

• Proven experience in sales, account management, or a related field within the insurance sector is desirable but not essential.
• Stellar customer service skills, with an emphasis on empathy and trust.
• Skilled in identifying sales opportunities for additional products.
• Familiarity with FCA compliance; willingness to learn and embrace regulations.
• CII qualification (or in progress) is advantageous but not essential and we can support this learning journey
• Excellent communication, negotiation, and teamwork skills.
• Quick learner with an affinity for learning new software packages and CRM's.

Benefits package for this Account Handler role:

• Salary: Up to £32,000
• 25 days plus bank holidays (33 days in total),
• Healthcare Cash Plan
• Regular Social events 
• PMI after qualifying period
• Hybrid working post probation

Industry Background:

Quality Care Group stands as a testament to excellence in the commercial insurance arena, especially within the care sector. Our comprehensive understanding of the care industry's nuances, coupled with our broad spectrum of insurance solutions, positions us uniquely to serve our clients’ diverse needs. From care homes to general commercial lets, and from liability insurance to risk management services, our expertise spans the full spectrum of insurance and business solutions.

Our Culture:

At Quality Care Group, we cherish a workplace where every team member feels valued, diversity is celebrated, and professional growth is not just encouraged but facilitated. We are dedicated to creating an environment that propels our business forward while ensuring our team is engaged, appreciated, and part of something truly meaningful.

Your Next Step:

If you are results-driven, passionate about the commercial insurance sector, and looking for a role that combines professional development with a sense of purpose, we would love to hear from you. Apply now to be a catalyst in empowering and protecting our clients, redefining insurance to be more impactful and engaging.

For more information please apply with your up to date CV. 

Registered Nurse – Band 5 - Private Clinic - Outstanding Private Healthcare provider

£37,000 - £42,000 per annum (Including London Weighting)

Quality Care Recruit is partnering with a leading healthcare provider based at one of Southwest London's most iconic landmarks to recruit an experienced Registered Nurse. This is a unique opportunity to join a dynamic and innovative team dedicated to delivering exceptional patient care in a state-of-the-art private clinic setting.

About the Band 5 Registered Nurse Role:

• Provide high-quality nursing care to patients within the consulting rooms, intervention suite, and minor procedure suite.
• Assist with patient tests and minor procedures.
• Work collaboratively with a multidisciplinary team to assess, plan, implement, and evaluate patient care.
• Ensure adherence to policies, regulatory standards, and evidence-based practice.
• Communicate effectively with patients, relatives, consultants, and colleagues.
• Maintain accurate and timely documentation.
• Deliver an excellent patient experience with a focus on key stakeholders.

Skills and Experience Required for this Band 5 Registered Nurse role:

• Current NMC registration.
• Proven experience as a Registered Nurse.
• Experience in the independent sector/private patient care.
• Experience with outpatient operations.
• Excellent clinical skills and knowledge.
• Proficient in administering medications and treatments as prescribed.
• Competent in managing and monitoring patients undergoing outpatient procedures.
• Sound understanding of infection control practices.
• Strong communication and interpersonal skills.
• The ability to work independently and as part of a team.
• A commitment to delivering high-quality patient care.
• Experience in a private healthcare setting (desirable).

Benefits on offer for this Registered Nurse role:

• Competitive salary and benefits package.
• Opportunities for professional development.
• A supportive and collaborative working environment.
• The chance to work in a prestigious location.

To Apply: If you are a passionate and dedicated Registered Nurse looking for a rewarding career opportunity, we encourage you to apply. Please submit your CV and a cover letter outlining your suitability for the role.

Quality Care Recruit is committed to equality of opportunity and values diversity. We welcome applications from all suitably qualified candidates regardless of their background. (Sponsorship not offered on these posts)

Job title: Relationship Development Executive

Company: Quality Care Group

Location: Hove, BN3 4QW

 Type of role: Permanent, 35 hrs a week. Full-time

Salary: £28000 to £32000 depending upon experience. 

Our Company: Quality Care Group (QCG) is a leader in providing innovative solutions to the care sector. Our Business Solutions division empowers care providers with the resources they need to thrive. We are in search of a passionate individual to help us expand our reach and solidify client relationships.

The Role: Relationship Development Executive

As our Relationship Development Executive, you'll be a key driver of growth within our Care sector business solutions division. You'll build strong relationships with existing clients, uncover new opportunities, and collaborate with our solutions team to match clients with the best products and services.

Responsibilities of the Relationship Development Executive role

• Own Your Client Portfolio: Develop deep rapport with existing clients, becoming their trusted expert for growth and retention.
• Expand Our Reach: Proactively source new business opportunities, bringing exciting new clients into the Quality Care Group family.
• Collaborate for Success: Work closely with our Business Solutions team to connect clients with the tailored solutions they need.
• Master the Data: Maintain our CRM with accurate client information and diligently track renewals.
• Exceed Expectations: Drive success by cross-selling our business solutions within our insurance client base.

Experience and Skills Required to be a successful Relationship Development Executive

• Customer Canvas Pro: Demonstrated ability to identify client needs and map those needs to successful solutions.
• Business Savvy: Solid understanding of the care sector and how to tailor business solutions to its specific pain points.
• Relationship Builder: Excellent communication and interpersonal skills, fostering strong, lasting client connections.
• Sector Knowledge: Experience in the care industry or a similar field is highly advantageous.

Package on Offer for the Relationship Development Executive post:

• Competitive Salary: £32,000
• Generous Time Off: 25 days holiday + 8 bank holidays
• Health & Wellbeing: Cashplan health benefits
• Invest in Your Future: Company pension scheme

Ready to Apply?

Send your resume and a cover letter showcasing your passion for client relationship building and your drive to contribute to Business Solutions growth in the care sector. We can't wait to hear from you!

A Note on Diversity and Inclusion: QCG is committed to building a diverse and inclusive team. We welcome and encourage applications from all qualified individuals.

Embark on a transformative journey in healthcare leadership at a prestigious London clinic, nestled within one of the city's most iconic landmarks. As the Clinic Nurse Manager, be at the vanguard of clinical distinction, with a rewarding salary range of £50,000 to £56,000. This full-time role, spanning 40 hours weekly, including evenings and weekends, offers a dynamic work schedule tailored to those who thrive in a varied environment.

The clinic stands as a paragon of progressiveness, established by partner consultants who actively contribute to its direction. Renowned for delivering bespoke healthcare, the clinic is managed by doctors at the pinnacle of their specialities, associated with leading London NHS teaching hospitals. The opportunity to work alongside a team that embraces cutting-edge treatments and advanced surgical technology awaits.

As the linchpin within the clinical team, reporting to the Clinic Manager, the role involves steering a committed team of RNs, RNA, HCA, AHPs, and administrative staff. The role demands fostering key relationships with consultants, patients and their families, staff, and a network of healthcare professionals, promoting a unified and comprehensive approach to healthcare delivery.

Candidates should hold a degree-level qualification in Nursing, with NMC registration, ALS or ILS, and a qualification in teaching & assessing. Essential to the role is management experience, a history of enhancing services, project management skills, and budgetary prowess. The role calls for exceptional clinical leadership, interpersonal skills, and expertise in venepuncture & cannulation.

Responsibilities include providing visible clinical leadership, elevating patient experiences, and guaranteeing the provision of safe, exceptional care. Strategic insights will be crucial in fostering growth, while managerial expertise will ensure the clinical and front-of-house teams surpass expectations.

In exchange, the role offers a nurturing environment that champions professional growth, empowering one to lead and mentor a team of dedicated healthcare professionals. The position is critical to the clinic's triumph, upholding the highest standards of patient care and service excellence.

For those driven by the thrill of a challenge, the allure of innovation, and a commitment to unparalleled care, this is the call to action. Apply now to be an integral part of a legacy in exceptional patient care.

Calling Experienced CQC Registered Managers: 

Job Title: CQC Registered Manager

Location: Uttoxeter, UK

Type of role: (Full-time) Permanent 40hrs a week

Salary: £45,000 

Your Opportunity to Drive Excellence

Quality Care Recruit, in partnership with a respected care home provider, is seeking a seasoned CQC Registered Manager to helm their Uttoxeter location. If you possess the leadership skills, regulatory expertise, and unwavering commitment to resident well-being necessary to thrive in this pivotal role, we want to hear from you!

As the CQC Registered Manager, You Will:

• Safeguard Quality: Ensure the highest standards of care, exceeding CQC regulations and prioritising resident dignity.
• Build a Culture of Compassion: Create a safe and nurturing environment where residents' physical, emotional, and social needs are met with exceptional attention.
• Lead and Inspire: Motivate and develop a dedicated team of care staff, promoting a culture of continuous improvement and valuing feedback.
• Manage with Purpose: Effectively oversee budgets, resources, and daily operations, ensuring both the well-being of residents and the financial sustainability of the home.

Essential Qualifications and Experience:

• Current CQC Registration: Hold a valid CQC Registered Manager status.
• Proven Track Record: Demonstrated success leading a care home in compliance with regulations.
• Passion for Care: Genuine commitment to delivering compassionate, resident centered care.
• Business Acumen: Ability to contribute to the strategic direction and financial success of the home.
• Care Management Qualifications: Relevant health or social care management credentials.

Why Choose This Opportunity:

• Shape a Caring Community: Make a real difference in the lives of residents and staff, creating a truly exceptional home environment.
• Join a Reputable Provider: Become a part of a care home organization that recognizes and rewards dedication.
• Advance Your Career: Step into a leadership role with ample opportunities for professional growth.

Take the Next Step: Become the Leader This Home Needs

Submit your CV!!

Quality Care Recruit: Connecting exceptional care professionals with meaningful opportunities.

Quality Care Recruit Seeks Transformative Service Development Manager - Learning Disabilities

Job title: Learning Disabilities Service Development Manager

Type of role: Permanent. Full-Time 35 hrs a week

Salary: £57,000 per annum

Location: Home based with travel across Northwest, UK (Manchester / Liverpool area)

Quality Care Recruit has partnered with a leading provider of learning disabilities services across the North West (UK), committed to empowering individuals to reach their full potential. Across a variety of community settings, this organisation champions a person-centered approach. As their Service Development Manager, you'll be instrumental in shaping the future of their adaptable support network.

The role of Learning Disabilities Service Development Manager

• Design innovative services and comprehensive service redesigns responsive to individual needs, ensuring successful implementation across multiple locations.
• Develop and deliver impactful training and professional development programs to enhance the skills and expertise of staff teams.
• Analyse risks, craft mitigation strategies, and guide the organisation's strategic growth, ensuring the sustainability of services.
• Foster a collaborative environment, working effectively with sector and support function managers to bring bold new ideas to life.
• Utilise market and competitor analysis to drive innovation and ensure the organization remains at the forefront of learning disability care.

Responsibilities of the Learning Disabilities Service Development Manager

• Shape the evolution of high-quality support services, encompassing independent living skills, employment opportunities, and crisis intervention strategies.
• Champion a person-centered approach, collaborating with service users and their representatives to design plans tailored to their specific needs, aspirations, and choices.
• Support teams in offering a powerful blend of support strategies and specialized interventions, ensuring compliance with best practices.
• Be part of an organisation that prioritises individual voices, co-designing new services and improving existing services based on the experiences of those they support.

Skills and Experienced required as a Learning Disabilities Service Development Manager

• 5+ years' experience transforming services-- from design through implementation, ideally within the learning disabilities sector.
• 3+ years designing and delivering training or professional development within the social care sector (learning disabilities preferred).
• Expertise in assessing and mitigating business risks to ensure the sustainability of services.
• A strong grasp of commissioning structures and contract lifecycles within the learning disabilities sector.
• Proven success in collaborating with senior management on strategic business plans, setting measurable KPIs (Key Performance Indicators), and challenging the status quo to improve the quality of services.
• Passion for driving positive change through collaboration, embracing innovative solutions, and inspiring teams to deliver exceptional support.

Salary/Remuneration package:

• Competitive Salary: £57,000 per annum
• Hours: 35 hours per week
• Generous Pension: Matched employee/employer contributions
• Work-Life Balance: 38 days per annum (includes BH) with options for additional days.
• Location: North West, home-based with regular service visits (driver with vehicle required).

How to Apply

Ready to shape the future of learning disabilities support? Submit your CV and cover letter to Quality Care Recruit will carefully review all qualified candidates.

All offers of employment will be subject to suitable references and DBS clearance

Quality Care Recruit Seeks Transformative Service Development Manager - Mental Health

Job title: Mental Health Service Development Manager

Type of role: Permanent. Full-Time 35 hrs a week

Salary: £57,000 per annum

Location: Home based with travel across Northwest, UK (Manchester / Liverpool area)

Quality Care Recruit has partnered with a dynamic mental health provider who is redefining patient-centered care in their region. Across their independent hospitals and community-based settings, this organisation champions a holistic approach to care. As their Service Development Manager, you'll drive the evolution of this adaptable network.

The Role of Mental Health Service Development Manager

• Design innovative services and comprehensive redesigns ensuring seamless rollout across diverse settings.
• Empower teams with impactful training and professional development.
• Analyse risks, craft mitigation strategies, and guide the organization's strategic growth.
• Collaborate with management to realize bold new ideas.
• Utilise market and competitor analysis to ensure the organization remains at the forefront of care.

Responsibilities of Mental Health Service Development Manager

• Shape the future of mental health services from rehabilitation to crisis intervention, spanning hospital and community-based care.
• Champion a patient-centered approach, collaborating with service users to design plans tailored to their needs.
• Support teams in offering a powerful blend of nursing, occupational therapy, and specialised psychotherapeutic techniques.
• Be part of an organisation that prioritises patient voices, co-designing new services based on lived experiences.

Experience and skills required for this Mental Health Service Development Manager

• 5+ years' experience in service transformation- from design through implementation.
• 3+ years designing and delivering training/professional development in healthcare.
• Expertise in assessing and mitigating business risks.
• A strong grasp of commissioning structures and contract lifecycles.
• Success collaborating with senior management on strategic plans, KPIs, and challenging the status quo.
• Passion for driving change through collaboration and innovation.
• Driver with vehicle essential

Remuneration and rewards package

• Competitive Salary: £57,000 per annum
• Generous Pension: Matched employee/employer contributions
• Work-Life Balance: 38 days per annum (includes BH) + buy/sell days
• Extensive package

How to Apply

Ready to shape the future of collaborative mental healthcare? Submit your CV and cover letter to Quality Care Recruit will carefully review all qualified candidates.

Job Title: Care Home Manager – Learning Disabilities

Location: Trafford, Manchester, UK

Employment Type: Temporary (6-month contract) 35 hrs a week

Salary £45’000 Pro rata

About the Organisation:

Quality Care Recruit is recruiting for Learning Disabilities Home Manager in Manchester for a 6 months contract: Our client is an established not for profit organisation with a history spanning 3 decades, dedicated to providing innovative and person-centered care services within the community and recovery centres.

Their vision is to empower individuals to take control of their lives by supporting them in making informed choices, promoting independence, and fostering a healthy and fulfilling living environment.

They value their employees very highly and treat them as partners and we seek compassionate individuals who share their commitment to enhancing the lives of those they support.

The Role of LD Care Home Registered Manager:

This Adult Care Home Manager plays a crucial role in the daily operations of our CQC-registered residential care home for adults aged 18 upwards with Learning Disabilities and or Challenging Behaviours, ensuring that residents receive high-quality, respectful care that supports their independence and well-being. This home has rooms for 6 residents.

Responsibilities of the LD Care Home Manager:

• Oversee daily operations of the care home, ensuring high-quality, dignified resident care.
• Manage staffing levels, supervise staff, and conduct performance reviews.
• Oversee staff training and development and manage the care home budget.
• Champion staff compliance with legislation, CQC guidelines, and company policies.
• Maintain health and safety, manage quality assurance, and promote person-centered care.
• Assess new residents and coordinate care plans, collaborating with healthcare professionals, residents, and families.
• Handle HR issues, participate in on-call rotation, and uphold confidentiality.

Qualifications and Skills for this LD Home Manager role:

• 3+ years as CQC Registered Manager in an Adult Residential Care Home setting.
• Proven success in achieving 'Good' or 'Outstanding' CQC ratings.
• Deep understanding of CQC regulations, HR management, and interagency collaboration.
• Experience managing budgets and applying CQC's the R’s guidance.
• Extensive experience supporting adults with learning disabilities and/or complex needs.
• Value alignment with the organisation, change management, and team leadership skills.
• Understanding of the social care sector, financial procedures, and budget management.
• Excellent communication skills, proficiency in Microsoft Office, and a valid driver's license.
• Desirable: NVQ Level 4 Registered Managers Award or equivalent qualification.

Salary and Package on offer for this LD Home Manager role:

• £45000 pro rata salary (6 month contract)
• Enhanced employer matched pension scheme
• 33 days holiday inc BH – option to buy & sell days
• Life insurance: Death in service payments
• Gym discounts, retail discounts + plus other great perks package

Quality Care Recruit looks forward to discussing your application in more detail.

To register your interest for this role please apply with your up to date CV.

Any offers of employment by our client will be subject to DBS clearance and satisfactory references.

Job Title: Care Home Manager – Learning Disabilities

Location: Liverpool, UK

Employment Type: Permanent, Full-time 35 hrs a week

Salary £45’000 Pro rata

About the Organisation:

Quality Care Recruit is recruiting for Learning Disabilities Home Manager in Liverpool: Our client is an established not for profit organisation with a history spanning 3 decades, dedicated to providing innovative and person-centered care services within the community and recovery centres.

Their vision is to empower individuals to take control of their lives by supporting them in making informed choices, promoting independence, and fostering a healthy and fulfilling living environment. They value their employees very highly and treat them as partners and we seek compassionate individuals who share their commitment to enhancing the lives of those they support.

The Role of LD Care Home Registered Manager:

This Adult Care Home Manager plays a crucial role in the daily operations of our CQC-registered residential care home for adults aged 18 upwards with Learning Disabilities and or Challenging Behaviours, ensuring that residents receive high-quality, respectful care that supports their independence and well-being. This home has rooms for 6 residents.

Responsibilities of the LD Care Home Manager:

• Oversee daily operations of the care home, ensuring high-quality, dignified resident care.
• Manage staffing levels, supervise staff, and conduct performance reviews.
• Oversee staff training and development and manage the care home budget.
• Champion staff compliance with legislation, CQC guidelines, and company policies.
• Maintain health and safety, manage quality assurance, and promote person-centered care.
• Assess new residents and coordinate care plans, collaborating with healthcare professionals, residents, and families.
• Handle HR issues, participate in on-call rotation, and uphold confidentiality.

Qualifications and Skills for this LD Home Manager role:

• 3+ years as CQC Registered Manager in an Adult Residential Care Home setting.
• Proven success in achieving 'Good' or 'Outstanding' CQC ratings.
• Deep understanding of CQC regulations, HR management, and interagency collaboration.
• Experience managing budgets and applying CQC's the R’s guidance.
• Extensive experience supporting adults with learning disabilities and/or complex needs.
• Value alignment with the organisation, change management, and team leadership skills.
• Understanding of the social care sector, financial procedures, and budget management.
• Excellent communication skills, proficiency in Microsoft Office, and a valid driver's license.
• Desirable: NVQ Level 4 Registered Managers Award or equivalent qualification.

Salary and Package on offer for this LD Home Manager role:

• £45000 salary
• Enhanced employer matched pension scheme
• 33 days holiday inc BH – option to buy & sell days
• Life insurance: Death in service payments
• Gym discounts, retail discounts + plus other great perks package

Quality Care Recruit looks forward to discussing your application in more detail.

To register your interest for this role please apply with your up to date CV.

Any offers of employment by our client will be subject to DBS clearance and satisfactory references.

Job Types: Full-time, Temporary contract, Fixed term contract

Salary: £44,000.00-£45,100.00 per year